MsgViewer Pro 3.1 Product Support
Frequently Asked Questions about MsgViewer Pro.
Bates Stamp File Naming During Export to Image Format, How to apply
Can not open a .msg or .eml file with MsgViewer Pro
Copy Selected Messages to a Different Directory, How to
Default application for .msg or .eml files, How to make MsgViewer the
Difference between MsgViewer Pro and Lite, What is the
Export emails to .csv, How to
Exporting .msg or .eml files to an image format, how to
Exporting to PDF returned a blank or missing images
Export to PDF or other image formats is not available
Language Settings, How to Change
Mac OS or Linux, Does MsgViewer Pro run on?
MAPI, How do I detect the presence of MAPI on my computer?
"Operation Failed" message displays when Reply or Forward function is used
Printing options, How to set
PST Files, how to display
Rename a Batch of .MSG or .EML Files, How to
Retrieving a lost key, How to
Rename a batch of .msg or .eml files, How to
Share violation has occurred, A
Upgrade from 2.8 to 3.0, How do I
How to export emails to .csv
Start MsgViewer Pro and read in the directory that contains the emails that you want to export to .csv format.
Select File > Export All to CSV
Select either Ansi or Unicode Formatting.
You will be prompted to enter a file name.
MsgViewer Pro will export the following items to your .csv file:
The path to the individual .msg or .eml file on your disk, From, To, CC fields, Date, Subject, and Message Body
PDF export or image format export is not available
When installing MsgViewer Pro on Windows Server, an issue may arise in
functionality if Data Execution Prevention is set “off.” This may be addressed either by configuring DEP to “on” or adding the msgviewer executable as an exception.
Checking DEP (Data Execution Prevention) settings in Windows Server 2003
1. Start -> Settings -> Control Panel
2. Click the Advanced tab and, under Performance, click Settings.
3. Click the Data Execution Prevention tab.
4. DEP should be turned off. You may be able to turn it off using a check box.
- Open boot.ini file
- In the "[operating systems]" section add loading flag "/NoExecute=AlwaysOff"
\WINDOWS="Microsoft ..." /fastdetect /NoExecute=Alwa
Does MsgViewer Pro run on a Mac OS or Linux?
MsgViewer Pro is a Windows application. Although we have had reports of users successfully running MsgViewer Pro in Windows emulators on Mac OSX and Linux, we have not tested nor designed for this environment, and cannot provide support for it at this time.
How to upgrade from version 2.8 to 3.0?
Version 2.8 keys do not work on version 3.0.
Free upgrades are provided for 12 months to users who have not purchased a maintenance and support plan. Version 2.8 users who purchased their license within the previous 12 months are eligible for a free upgrade to version 3.0.
To upgrade, please open a ticket using our ticket support system.
How do I retrieve a lost key?
To retrieve a lost activation key, please open a ticket using our Back
I just finished a search operation across tens of thousands of email messages. How can I now separate these email messages from the others for further processing?
You may wish to separate email messages that are of interest to you for further analysis. MsgViewer Pro lets you Copy these messages to a new directory. Copying messages does not remove them from the main directory, but rather creates an exact duplicate in a separate directory.
After a search operation, MsgViewer Pro will display the messages that matched your search.
Select the specific messages you wish to copy by using the check boxes. Then, press the COPY button. You will be prompted to choose a directory, and then MsgViewer Pro will copy the files to that directory.
How can I export selected .msg or .eml files to an image format, like PDF, GIF, JPG, TIF, etc.?
First, select the email you wish to export (to select, just put a check in the box next to the message of interest).
Next, select the "Export" button. This will bring up the Export Manager window.
Select the Image Format using the "Export To" drop down list.
Can MsgViewer Pro Display email messages contained in Outlook PST Files?
MsgViewer Pro will display email messages inside of PST files if Microsoft's proprietary MAPI tool is present. If MAPI is not present, then MsgViewer is not able to display emails inside of the PST files. Installing Microsoft Outlook on your computer will cause MAPI to be installed.
When Microsoft Outlook is removed, MAPI will remain on the system. MsgViewer Pro is often used as a tool for accessing .pst files when Microsoft Outlook has been removed in favor of another tool, such as Lotus Notes or Groupwise.
If Outlook is on your computer, be sure to close Outlook if you want to access the .pst file using MsgViewer Pro. A file access error may occur if MsgViewer Pro tries to open a .pst file that is being used by Outlook.
When exporting MSG or EML files to image formats, how can I rename the the new image files?
Also: How I apply Bates Stamp naming system to .MSG or .EML Files?
MsgViewer Pro has the ablity to export .msg or .eml files into an image format, and to simultaneously rename the files using a "Bates Stamp" style naming system. This capability is part of MsgViewer Pro's Export Manager.
First, select the files you wish to export by checking the box next to the message.
Next, press the Export Button. This will call the Export Manager window.
To activate Bates Stamp naming, select "Apply Custom naming scheme to exported file."
You can include Text Prefix to the name. If no prefix is included, then it will not be used.
You can choose to incrementally number files starting at any number that you desire.
If you wish to name files using a letter prefix, then choose the "Letter Prefix" option, and choose the letter you wish to begin with. In the above example, the naming will begin with letter B, and will increment to new letter after every 1000th episode. For example, following B999 will come C000.
"Export To"allows you to set the export image format.
Other options allow you to Extract file attachments from the email, and to export file attachments to a sub folder.
I have a directory full of .msg or .eml files that have duplicate names, and non-standard text characters in the names. How can I use MsgViewer Pro to rename these files so that they are orderly and unique?
MsgViewer Pro includes a File Naming Utility that allows you to rename the .msg or .eml files in a folder.
During export from Outlook or other email clients, the .msg or .eml messages will often receive the message subject line as the file name. This can sometimes lead to problems in accessing the files, especially if there are multiple files with the same name, or if the names include high-bit characters.
The File Naming Utility can be found in MsgViewer's File Menu:
File > File Naming Utility.
It is possible to apply a Bates Stamp style naming system, or to simply number the files sequentially.
What printing options are included with MsgViewer Pro?
MsgViewer Pro allows you to print messages individually, or as a scroll. These settings are determined in the Application>Settings window.
For example, if you wish to save paper by printing a batch of messages in a scroll (i/e one message immediately follows another with no page break between them), then uncheck the box next to "Print Each Message On Separate Page."
How can I change the language settings in MsgViewer Pro?
MsgViewer Pro currently supports menus in the following languages: English, Spanish, German, French, Russian. Other languages are supported as the business need arises. We will add a new language if a purchaser will buy a site license.
To set the MsgViewer Pro menu default language, go to Application>Settings and select the language you wish. It may be necessary to close and restart MsgViewer Pro for the changes to become visible.
It is also possible to edit the MsgViewer Pro language file, and to set it as the "Custom" file. If you are motivated to translate the language file to your language and wish to share, we would be willing to include it in future releases.
How can I make MsgViewer Pro the default application for handling .MSG or .EML Files (or both)?
Go to Application>Settings and check the appropriate boxes to register MsgViewer Pro as the default application for handling .msg or .eml files.
I am trying to open a .msg or .eml file with MsgViewer Pro, but I am not able to see a message or file attachments.
There may be some situations where MsgViewer Pro may not be able to open a .msg or .eml file:
- If the file is corrupt
- If MsgViewer Pro is prohibited by antir-virus software, possibly because the file contains a virus or a restricted file attachment
- If the file is of a non-standard .msg or .eml format. In this case, please send us the file for analysis and tell us which program created the file. We may be able to include support in an update. We presently include support for a variety of non-standard formats, and will add more as they are identified.
- If the .msg or .eml file is encrypted
What are the main differences between MsgViewer Pro and Lite?
MsgViewer Pro has additional capabilities not found in MsgViewer Lite, including:
- Support for both MSG and EML Files (Lite is MSG only)
- Renders messages with graphics, fonts and colors (Lite is text only)
- Exports to image and database formats
- Support for scroll printing or page breaks between messages
- Auto-export to image format while extracting file attachments
- Search messages
- Copy Selected Messages
- Browse a directory of messages (Lite is individual message selection only)
- Multi-lingual menu support (Lite is English only)
While viewing and/or exporting an email to an image format such as PDF, some messages are blank, or appear to be missing some graphic elements likes pictures. Why does this happen?
This situation may occur when the an email body is formatted in HTML and some content is hosted on an external site. In these situatinos, the content is not contained within the .msg or .eml file. When MsgViewer assembles an html email, it attempts to retrieve the hosted content. If the content is no longer available, then the message may appear incomplete, or in some cases, blank.
It should be noted that some email senders intentionally host content in order to track whether or not an email was viewed, to dynamically update content, to reduce the size of the email, or to intentionally remove the content.
When I try to access a certain .msg or .eml file, MsgViewer Pro displays a message that says "A share violation has occurred."
MsgViewer Pro supports multiple instances. The share violation should not occur if more than one instance of MsgViewer Pro is accessing the same file. However, other applications may deny access to a file.
A share violation may occur if another application has accessed the file, especially for write operations. For example, if the file is open in Microsoft Outlook, the share violation message may be displayed.
The solution is ensure that the messages are not open in another application.
After closing the other application, it may be necessary to click on MsgViewer's "Refresh" button before the error will be resolved.
How can I tell if MAPI, Microsoft's Windows Messaging Subsystem, is on my computer?
MsgViewer Pro currently requires the presence of MAPI to access .pst files. If Outlook was or is installed on your computer, then MAPI is likely present. Its possible to detect the presence of the Windows Messaging Subsystem in one of two ways.
First, the file MAPI32.DLL should be present in the Windows/System32 directory.
Second, in the registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem
there will bea string entry called MAPI with a value of 1.
To view registry keys, go to Start> type CMD <enter> > then RegEdit <enter>. This procedure is not recommended for novices, and damaging your registry can be catastrophic for your computer.
Why does the message "Operation Failed" display when I try to use MsgViewer Pro's Reply or Forward function?
This error message is an Outlook message, and not caused by MsgViewer Pro. It seems to be related to the Outlook default email profile, or when multiple copies of Outlook are running. When MsgViewer Pro uses system commands to call the default email client, the operation is failing for one of several possible reasons. Although there is not a single fix for resolving this when it occurs (because there may be multiple causes of the issue), here are a couple of things you can try that may resolve it.
First, upgrade your Outlook to the latest service packs, as older unpatched versions of Outlook appear to be most suspectible when this error occurs. Run an update scan at http://officeupdate.microsoft.com
Second, check your Windows Task Manager (press CTRL-ALT-DEL and select Task Manager). If you see two or more copies of Outlook running in the Processes tab, this could also be the cause of the problem.
Thirdly, in XP go to Start>Control Panel (select Classic View)> Mail > Show Profiles. If a default profile is not set here, then this could be the cause of the error message.
If the above suggestions did not resolve the issue and if MsgViewer Pro is set as the default of MSG or EML files, turn this setting off in MsgViewer Pro. Restart the computer. Start Outlook and if prompted, set Outlook as the default for .msg files. Exit Outlook, and restart MsgViewer Pro. Try the Forward/Reply operation.
If you were able to resolve this issue in another manner, please let us know.
If you are unable to find answers to your issues, or if you have a pre-sales product question, please contact us through our support ticket system.