30 Day Satisfaction Guarantee*
Encryptomatic LLC stands behind its products. If you are not satisfied with your product, contact us within 30 days and we will refund the entire amount.
If you have experienced a problem, we would appreciate the opportunity to try to help you. If you can tell us the source of your disappointment, we can try to resolve the issue for you. Contact our support team for assistance.
Prior to purchasing, we encourage all customers to take advantage of the free trial period offered on all of our products.
*What isn't included in this guarantee?
If you have placed your order through a reseller, we may need to refer you back to the reseller so that you can make your refund request through them. We may not be able to initiate the refund on our own.
Some resellers may have a shorter return policy than ours, and their return policy may prevail. In no case can a reseller's return policy exceed ours in terms of length.
Certain items on your order form may not be refundable, such as CD backups or third-party professional services.
If you purchased your product through the TrialPay service you are subject to the terms and conditions set forth by TrialPay.
If you purchased your product as part of a bundle, it may not be possible for us to provide a refund where a specific amount is not charged for our products.
We cannot provide refunds on pre-paid subscriptions or services.
Professional services rendered by Encryptomatic LLC are performed on a contractual basis are non-refundable.
Product maintenance services, include upgrade and support contracts or renewals, are non-refundable.